pk111 Privacy Policy

01 Introduction

pk111 places the highest importance on the privacy of players in Bangladesh. This Privacy Policy ("Policy") explains what types of information are collected from you when you use the pk111 platform, how that information is used, who it may be shared with, and what measures we take to keep your information secure.

By using this website or any service provided by pk111, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.

This Policy applies only to services provided through the pk111 platform. It does not apply to third-party websites or services.

02 What Information Is Collected

2.1 Information You Provide

Information you directly provide to pk111 when registering an account or using our services:

• Full name and date of birth (required for age verification)
• Email address and mobile number
• Password (stored in encrypted form — never stored in plain text)
• Residential address
• Identity verification documents (e.g., national ID card, passport)
• Financial transaction details — bKash, Nagad, Rocket, Upay account numbers or bank account details
• Information and conversation records provided when contacting the support team

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2.2 Automatically Collected Information

When you use the pk111 platform, certain information may be collected automatically:

• IP address and device identification information
• Browser type, operating system, and device information
• Session duration, pages visited, and click data
• Gameplay history, bet amounts, and win/loss information
• Information from cookies and similar technologies
• Referral source and means of entry to the site

03 Purposes of Using Your Information

pk111 uses your information for the following legitimate purposes:

3.1 Account Management and Service Delivery

Your information is used to create your account, verify login, process transactions, and provide you with an uninterrupted gaming experience. This information is also required to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers.

3.2 Identity and Age Verification

As a responsible gaming platform, pk111 ensures that only individuals aged 21 or older are accessing its services. Your personal information is used to manage the identity verification process for this purpose.

3.3 Fraud Prevention and Security

Information is analyzed to protect your account, detect suspicious activity, and maintain the overall security of the platform. All data transfers are secured using SSL encryption.

3.4 Customer Support

Our 24/7 live chat and email support team uses your information to answer your questions, resolve complaints, and provide effective assistance. Support conversations may be retained for quality improvement.

3.5 Fulfilling Legal Obligations

Complying with applicable laws and regulations and providing information upon request from regulatory authorities is part of pk111's legal responsibility.

04 Cookie Policy

The pk111 website uses cookies to improve your experience. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential cookies: Necessary for maintaining login sessions and security — these cannot be disabled.
• Functional cookies: Remember your preferences (such as language selection) and improve usability.
• Analytical cookies: Help monitor and improve platform performance.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some functionality of the platform.

05 Sharing Information with Third Parties

pk111 does not sell or rent your personal information. However, limited information may be shared in the following specific circumstances:

• Payment service providers: Information required to complete transactions via bKash, Nagad, Rocket, Upay, or banks is provided — only transaction-related information, nothing else.
• Technology partners: Trusted technology providers may access limited information for platform operation, security, and game delivery — they are required to comply with our privacy standards.
• Legal authorities: Relevant information may be disclosed in response to court orders, legal obligations, or fraud investigations.
• Business transfers: If there is any change in ownership of pk111, user information may be transferred to the new owner — you will be notified in advance in such cases.

06 Data Security Measures

pk111 applies industry-standard technical and organizational measures to protect your information:

6.1 Technical Safeguards

• All data transfers are secured using SSL (Secure Socket Layer) encryption technology.
• Passwords are never stored in plain text — strong hashing algorithms are used.
• Encrypted databases are used to store sensitive information.
• Regular security audits and vulnerability assessments are conducted.
• Systems for detecting and preventing unauthorized access remain active.

6.2 Organizational Safeguards

• Only authorized personnel may access user information.
• Staff receive regular training on privacy and data protection practices.
• Data access logs are maintained and reviewed regularly.

While every effort is made to protect your information, it is not possible to guarantee 100% security on the internet. Keeping your account password confidential and using a strong password is also part of your responsibility.

07 Data Retention Period

pk111 retains your information within necessary timeframes:

• Account information: Retained while the account is active and for a defined period after closure to meet legal obligations.
• Financial transaction records: Retained for an extended period for auditing and legal purposes.
• Gameplay history: Retained for responsible gaming monitoring and fraud prevention.
• Support conversations: Kept for a limited time for service quality improvement and dispute resolution.
• Marketing preferences: Updated immediately upon withdrawal of your consent.

When no longer legally required, information is securely deleted or anonymized.

08 Your Rights

As a user of the pk111 platform, you have the following rights over your own information:

• Right to access: You may request to know what information is stored about you.
• Right to correction: You may request correction of your information if it is inaccurate or incomplete.
• Right to deletion: You may request deletion of your information in certain circumstances — however, if legal obligations exist, it may not be possible to delete all information.
• Right to restrict processing: You may request that the use of your information be limited for specific purposes.
• Right to data portability: You may request to receive your information in a standard format.
• Right to object: You may object to certain types of processing of your information.

To exercise these rights, contact our support team. We will consider your request within a reasonable timeframe.

09 Responsible Gaming and Information

pk111 is committed to responsible gaming. For this purpose, we monitor your gameplay information — if a concerning pattern is observed in any user's gaming behavior, they may be contacted for support.

If you request self-exclusion or limit-setting, your information is used to implement that decision. For more information on responsible gaming, visit our Responsible Gaming page.

10 Privacy of Minors

pk111 services are intended only for individuals aged 21 or older. We do not knowingly collect information from minors. Age is verified at registration, and if any account is confirmed to belong to a minor, that account is immediately closed and the associated information is securely deleted.

If you believe a minor is using pk111, please notify our support team immediately.

11 Changes to This Policy

pk111 may modify or update this Privacy Policy from time to time. If any significant changes are made:

• The "Last updated" date at the top of the page will be changed.
• A notification may be sent to the registered email address.
• You may be informed of the changes upon your first login.

If you continue to use the service after changes are made, you will be considered to have given consent to the new policy. It is therefore recommended that you check this page regularly.

12 Applicable Law and Jurisdiction

This Privacy Policy is governed by the applicable laws of Bangladesh. If any dispute arises regarding this Policy or the use of your information, please first contact our support team to try to resolve the matter.

The Bengali version of this Policy will be considered authoritative. In the event of any ambiguity, pk111's interpretation will be considered final.

13 Contact Us

If you have any questions, requests, or complaints about this Privacy Policy, please do not hesitate to contact us. pk111's support team is available 24/7 in both Bengali and English.